Future-mq.com 's exchange and return policy provides customers with a clear vision of when and how they can return a product in a way that maintains customer satisfaction and preserves the store's rights.
Return Policy (Website):
- The customer has the right to return the product within 7 days from the date of receipt, provided that the product is in the same condition it reached the customer, in the original factory packaging, unopened, and unused.
- Installation and maintenance services are not refundable.
- If the customer wishes to cancel the order after the product has been shipped or refuses to receive the shipment for a reason of his own, the order value will be refunded to the customer after deducting the actual shipping fees and administrative fees for banking operations or installment systems.
- Shipping fees will be excluded from customer refunds, as well as any administrative fees for banking operations and installment payment systems.
- Refunds within five business days from the date of arrival of the returned product.
