Warranty Providers:
- The warranty of the device is provided by the manufacturer or its agent and is subject to the manufacturer's warranty policies, which can be found either on the product manual or the manufacturer's official website. To request warranty services, the customer must contact the manufacturers or their agent/importer directly in accordance with the rules and regulations.
- Future-mq.com is not responsible for the warranty services provided by the agent including the availability of spare parts, repair period and/or quality of the repair. The customer must contact the warranty service provider directly in case of complaints or any other concern
General Warranty Policies:
- In case the customer performs any maintenance on his part or on any third party, this cannot be done by Future-mq.com thereafter.
- Customers are entitled to a replacement after paying the fair usage price or a refund after deducting the fair usage value in eligible cases under the rules, regulations and laws of the Ministry of Commerce and Investment in the Kingdom of Saudi Arabia.
- Misuse of the device or failure to follow the proper usage instructions provided in the device manual inside the box or the instructions given on web pages or digital agreements when activating the device
- Unauthorized repair attempts that damage the device, as well as the use of spare parts not approved by the Saudi Standards, Metrology and Quality Organization.
- The warranty is provided by replacing defective spare parts in case of a manufacturing defect and not necessarily by replacing the device or refunding its value. Failures resulting from the following scenarios are excluded from the warranty service:
Warranty Status:
- The warranty will not cover the following conditions:
- Damage caused by the customer
- Liquid leak on the product The product has been repaired outside Future-mq.com
- When the customer sends the product to the service center for repair, the customer provides the corresponding accessories, products and warranty cards to the service center (including the battery and charging carrier).
